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تكافلTAKAFULTakaful Association
Level 3Advanced

Planning and Running Safe Events

From an idea to a run of show: audience, venue, roles, registration, disability access, safety, and a fallback for when something changes.

Length
25 min
modules
5
questions
5
Pass mark
70%

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Requirements

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Course information

Level
3
Difficulty
Advanced
Length
25 min
modules
5
questions
5
Pass mark
70%
Language
Arabic / English
Certificate
Certificate of completion on passing

Who this is for

  • Activity coordinators
  • Team leads
  • Anyone organising an event for the first time

What you get

  • A certificate with a public verification code
  • The course recorded on your profile
  • Credit towards your volunteer journey

What you will learn

Turn an event idea into a plan with roles, timings and logistics
Build disability access into the event design rather than adding it later
Fold safety and child safeguarding into the plan before the day
Write a run of show and a fallback plan, and evaluate the event afterwards

Course contents

  1. From Idea to PlanCurrent
  2. Disability Access in Event Design
  3. Roles and Registration
  4. Safety and Child Safeguarding in the Plan
  5. Run of Show, Fallback Plan and Evaluation
Module 1 of 5

From Idea to Plan

A successful event is not just lived on the day — it is built in the weeks before it, on paper and hard questions.

The difference between an event that runs smoothly and one whose problems are solved on the day is not in the size of resources but in the quality of prior thinking. A team that arrives and finds the hall too small, or volunteers who do not know their roles, or participants with nobody to receive them — that team did not sit for an hour a week earlier to answer the basic questions. Good planning does not eliminate surprises, but it ensures the team is ready for them and that foreseeable small problems do not become crises that drain the team's energy and damage participants' experience.

  1. Define the event goal in one sentence: what should participants leave having experienced or gained?
  2. Identify the target audience precisely: age, background, likely specific needs, and the realistic expected number
  3. Choose the date and time through the audience's eyes, not the organisers' — exam week is not good timing for a youth event
  4. Choose the venue based on expected attendance, activity type and disability access — not just cost
  5. Assign every task to a named person with a specific deadline — a task nobody owns by name will not be done
  6. Set a preliminary budget and decide who approves any spending outside what was agreed, and before it happens

The Audience

Who are they, how old, do they come with children or family? Do they expect a structured programme or free interaction? The better you know your audience, the clearer and less guesswork every planning decision becomes.

The Venue

Does it fit the expected numbers with a reasonable margin? Does it have enough facilities? Is it reachable by public transport? Does it meet disability access standards without exceptional modifications?

The Timing

Does the start and end time suit the target group? Is there enough preparation time before participants arrive, and clearing-up time after, before the venue needs to be vacated?

The Team

How many volunteers does this specific number and activity need? Are roles assigned by name in advance? Does every volunteer know who to turn to when facing something they did not expect?

Your decision

You booked a hall for seventy people and sent invitations. One week before the event registrations have exceeded ninety. What is the right decision?

Module 2 of 5

Disability Access in Event Design

Disability access is not a luxury added at the last moment — it is a criterion on which every decision from venue choice to registration design is built.

When the venue is chosen first and disability access is considered afterwards, only two options remain, both bad: informal exclusion — "unfortunately you won't be able to make it this time" — or burdensome arrangements that make the person feel like a weight on the team. Real access means the person with a disability participates as any other person — not in a parallel or separate way, not conditional on having a helper present. That is why access is not a question that comes after the lease is signed, but one of the criteria by which you sign it or do not.

  • Is the main entrance reachable by wheelchair independently, without steps and without needing help?
  • Is there an accessible toilet on the same floor where the event will be held?
  • Is the width of internal corridors enough for a wheelchair to pass easily between tables and chairs?
  • Is the venue lighting adequate for people with low vision in all parts of the hall, not just the centre?
  • Will the event include audio content requiring sign-language interpretation or a parallel written text?
  • Are seats for people with disabilities integrated with other participants in the middle of the hall, not in a corner or behind everyone?
  • Does the registration form ask about specific needs with open wording that captures needs you did not anticipate?

The registration question should not be written this way

A question like "are you a person with a disability? Yes / No" gives the least useful information. More useful: "Is there any specific need that would help us know to ensure your full participation?" — this captures what was not on your list: someone who hears partially and needs to sit at the front, a child who needs a quiet space, a person using a cane who does not define themselves as "a person with a disability".

Your decision

A registration arrives from someone who mentions using a wheelchair. The hall you booked is on the first floor with no lift. What is the right decision?

Module 3 of 5

Roles and Registration

A team that knows its roles before the event does not need a meeting on the morning of it.

What most often causes chaos in events is not lack of resources but overlapping or absent roles. When no one knows exactly what they are doing, when, and who to turn to, every problem gets solved differently depending on who encounters it: a volunteer gives wrong information because they thought that was their role, something in logistics is missing because "everyone thought someone else was handling it". Defining roles in writing before the day, with phone numbers shared across the whole team, is what turns a group of well-meaning people into an actual working team that operates with the same understanding.

Event Coordinator

Tracks the full plan, makes adjustment decisions on the day, and communicates with the organisation's management. Every person on the team refers to them when facing something outside their role or when a decision is needed.

Registration Officer

Receives participants at the entrance, verifies their names on the list, hands out materials or badges, and directs them to their seats. They are the first face the participant sees, which sets the first impression.

Logistics Officer

Oversees equipment, catering and educational materials. Ensures everything is ready well before participants arrive and handles any shortage or malfunction in time, before anyone notices.

Safety Officer

Monitors the venue throughout the event and handles any emergency response. Knows in advance the evacuation plan, assembly point, emergency numbers and the nearest hospital from this specific location.

  • Ask about specific needs in the registration form with open wording, not a closed yes/no
  • Send a clear written confirmation including: full address, directions, actual start time, and what to bring
  • Set a maximum number of participants matching the venue's and team's capacity, and do not exceed it under any pressure
  • Keep an ordered waiting list rather than accepting numbers you cannot serve to a standard they deserve
  • Provide a clear communication channel before the day: a phone number or email that is actually answered, not just a formal address
  • Notify registered participants of any venue or time change as soon as the decision is made, not the day before the event

Scenario

On the day of the event a participant asks you where to eat during the break. You do not know because logistics is not your role. What do you do?

Module 4 of 5

Safety and Child Safeguarding in the Plan

What is not planned before the event will not be carried out during it when pressure is at its highest.

Safety and child safeguarding are not two items added at the bottom of the task list the day before the event — they must be present in every stage of planning from venue selection onward. Choosing the venue involves safety: does the main door open onto a busy street, is the staircase safe for children? Assigning roles involves safety: who is the named safety officer and who knows their role in an emergency? The registration form involves child safeguarding: have we obtained photo consent in advance, are there allergies or health conditions to know about? An event that "remembers" this subject on the morning finds itself plugging gaps with temporary fixes that build nothing.

✔ Practices that protect children

  • No child moves around the venue without a named adult supervisor known to everyone
  • No volunteer photographs children without prior written consent from their parents included in the registration form
  • No volunteer stays alone with a child in any place not visible to the rest of the team or those present
  • The child is handed to their family by name at the end and not left waiting alone in the venue
  • Every volunteer knows the safeguarding lead's name and how to report if they notice inappropriate behaviour

✘ Practices that put them at risk

  • Letting children move freely around the venue without a named adult supervisor
  • Taking group photos of children and publishing them on social media without prior consent from their parents
  • Helping a child with a personal or emotional matter in an isolated corner away from others' eyes
  • Allowing children to wait alone for their families after the event ends and the team disperses
  • Assuming "everything is fine" without a clear reporting mechanism that every volunteer on the team knows

Photo consent is not a bureaucratic procedure

A child's photo published on a public platform without their parents' permission may harm their family in certain contexts: families in sensitive legal or residency situations, parents who protect their children's identity for personal reasons. Prior consent in the registration form is not a formality — it is respecting parents' decisions about their children, and it is what distinguishes an event that respects those it serves from one that serves them with good intentions but insufficient awareness.

Your decision

During the event you notice a volunteer taking photos of children with his personal phone without asking anyone. You were not asked to monitor volunteers. What do you do?

Module 5 of 5

Run of Show, Fallback Plan and Evaluation

An event is led from a sheet of paper; the paper is written before the event and every member of the team knows it.

A run of show is not a programme handed to the audience — it is the team's internal working document. It contains every moment in the event ordered by the minute: the action, who is responsible for it, and what must be ready beforehand. A team working with a run of show does not need repeated meetings over every detail, because the meeting happened a week earlier on paper. The coordinator holding the sheet knows at any moment what should be happening and what is actually happening, and therefore knows when to step in without waiting for someone to alert them.

  1. Identify three things that could change on the day and significantly affect the event: a key speaker's absence, technology failure, venue unavailable at the last moment
  2. For each, name the alternative clearly: who replaces the absent speaker, what happens to the programme if the screen does not work, is there a backup venue to move to?
  3. Decide who calls the switch to the fallback plan and how the team is notified in seconds not minutes
  4. Decide when and how participants are told of any adjustment, and in wording that does not create unnecessary anxiety or chaos

Evaluating after the event is not an additional administrative task that must be completed — it is what turns every event into a foundation for the next one. Ten minutes with the team immediately after the event ends, with a short survey for participants before they leave, give more honest and precise data than any report written a week later from filtered memory. Three questions that must never be dropped from any evaluation session: what worked and you want to keep for next time? What did not work and you will not repeat? What would you do if you were starting the event from scratch now, knowing what you know today?

A simple run of show that works

A table with just four columns: time, action, who is responsible, and what to verify beforehand. No special software needed — a printed sheet or a phone spreadsheet works. What makes it work is not its format or appearance, but that the whole team knows it and works from it on the day.

Your decision

In the evaluation session after the event one volunteer says: "everything went fine, everyone was happy." Is this enough as an evaluation?

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Standards this content is built on

  • IFRC — Volunteer Management Handbook (2022 edition)
  • UN Volunteers — Technical Note on Inclusive Events and Safeguarding
  • Sphere Handbook — Humanitarian Standards in Humanitarian Response (2018)